FAQs

We've made the ordering process a breeze on our website. I can simply browse our selection and click on the curtains I love, then input my specific measurements on the following screen. I can instantly view prices, delivery times, and technical specifications, and add my chosen curtains to my order basket seamlessly. For any special requests or additional assistance, I can always contact you for help.

Send Us A Message👉

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Send Us A Message👉

Ordering samples is a breeze on our website. Just go to any product page, select your favorite curtains, and click on the‘order your free sample' button. Typically, these samples are dispatched via 1st class post on the same working day, ensuring a quick delivery. You can order up to 5 samples at no cost, and if you need more than 5, there's a small postage fee of £2.99.

Can I get some more information on your delivery times?
If you need more information on our delivery times, you can start by tracking your current order here:
Delivery Page→

We strive to keep our lead times as short as possible, typically averaging 7 to 10 working days. Each product's page shows specific lead times, and we will send regular email updates to keep you informed. Once your order leaves our production unit, you will receive an email with a tracking link. Most deliveries arrive the next working day, although remote areas may experience slight delays. For more detailed information on our delivery, click here.

We have a comprehensive measuring guide filled with useful tips and advice to help you measure your windows accurately.

Measuring Curtains→

Our detailed hanging guide provides step-by-step instructions to help you easily hang your beautiful new curtains.

Hanging Curtains→

We strive to ensure that all images on our website accurately represent the fabrics. However, due to variations in computer displays and settings, we cannot guarantee an exact match between the screen and the actual fabric. Therefore, we highly recommend ordering our free samples. This way, you can see the true colors and textures in your home environment. Please note that we do not accept exchanges based on differences in appearance from the online images.

You can modify your order before it's processed by clicking here. If you're unable to find your order details or need to make changes that aren't available on that page, don't worry. Just send a message to our team with the exact changes you'd like to make, and we'll respond as soon as possible.

If your order has already been processed, we'll do our best to accommodate any changes you request. However, please be aware that we cannot confirm the changes until we've communicated with the production team.

Sure, just click here to view your order, and you'll find the option to see and print your invoice. If you don't have your order details handy, don't worry. Simply contact our team, and we'll gladly assist you.

Sorry to hear that, but don't worry, we'll get it all sorted out.
If the packaging appears damaged but you haven't checked the contents yet, we recommend doing so immediately. Our curtains are designed to be sturdy and are well packaged, so hopefully, they are intact despite the condition of the box.

If you find that the curtains themselves are damaged, we will gladly replace them for you as soon as possible. Please click here to inform our support team about the situation – just make sure to include some photos of both the packaging and the curtains. We will get back to you promptly with the next steps.

I'm sorry to hear that the size of your order is incorrect. We will resolve this issue as soon as possible.

First, our production team labels the finished size of the curtains on the packaging. Depending on the type of hanging method you ordered, this size may differ slightly from the dimensions you provided when placing your order. If you have any doubts about the size on the label, we recommend measuring the actual size of the curtains with a tape measure.

If, after measuring, you find that the curtain size is indeed incorrect (allowing for a tolerance of about 5 cm), we will be happy to replace them. Please send a message to our support team with the details of the issue. Include photos of the curtains fully extended, clearly showing the dimensions marked on the metal tape measure. Ensure that in any photo containing the tape measure, we can see both ends of the tape measure; for longer curtains, please also include a close-up photo of the final measurement. We will contact you as soon as possible and inform you of the next steps.

If you've ordered multiple curtains in different patterns or colors, it's likely that they have been shipped separately and the remaining items are on their way. Please check your email for any additional dispatch notifications from us.

If your notification indicates that the entire order was dispatched together, don’t worry. We often pack multiple curtains into one box. If you haven't already, please open the parcels you've received and check their contents to see if everything is included.

If neither of these situations apply, or if your tracking information is unclear, please reach out to us and we’ll investigate the issue for you.

This typically occurs when a courier has unsuccessfully attempted the maximum number of standard deliveries. Don’t worry, we don’t charge for re-delivery. Simply contact our friendly team to schedule a re-delivery on a convenient day. Please note that we can only arrange deliveries from Monday to Friday.

No need to worry, there’s usually a straightforward reason for this (the courier might have left the parcels with a neighbor or in a secure location outside your property). They should have left a card in your letterbox indicating where the parcels are, but we apologize if they didn't do so this time. If you've already checked the most likely places and still can't find your order, please contact our deliveries team, and we'll resolve the issue as soon as possible.